Responsible Gambling Policy

Last updated: 18.04.2023

GENERAL

Gambling at Stay Casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realise that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.

If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.

PERSONAL LIMITS

To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. To be assisted with setting up personal limits, please contact our support team.

Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected].

DEPOSIT LIMIT

A limit on your deposits for a day, a week, or a month.

LOSS LIMIT

A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, put a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.

WAGER LIMIT

A limit on the wagered amount for a day, a week, or a month.

COOLING-OFF LIMIT

You can set a Cooling-Off Period for a definite period of time. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.

SELF-EXCLUSION LIMIT

You can set a Self-Exclusion Limit for a definite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.

SESSION LIMIT

You can limit the amount of time spent gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit from a period of 6 to 1000000 minutes.

SELF-EXCLUSION BY REQUEST

You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a definite or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

If you are self excluded from the casino you won’t be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.

Please note that active self-exclusion does not make you exempt from verification procedure if it’s required by the casino to process funds.

If you are self-excluded from the casino for an indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self-excluded from the casino for a definite period of time, the funds remaining on balance will be paid according to the casino limits after the period of self-exclusion expires.

EXTERNAL HELP

You may contact any of the following organizations for consultation and support:

  • Gamblers Anonymous
  • GamCare
  • Gambling Therapy

PROTECTION OF MINORS

The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for a proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.

However, we realise that due to a wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information:

  • CyberPatrol
  • GamBlock®
  • Solid Oak Software
  • Net Nanny

  • How can casinos promote responsible gaming?

    Casinos, like Stay Casino, promote responsible gaming by implementing a range of policies and tools aimed at protecting players. This can include setting betting limits, offering self-exclusion tools, and providing resources for gambling addiction assistance. Furthermore, StayCasino ensures that all its advertising and promotional activities are conducted responsibly and do not target vulnerable individuals or minors. Employing strict age verification processes and providing clear information about the risks associated with gambling are also pivotal in promoting responsible gaming.

  • What are examples of responsible gambling?

    Responsible gambling involves managing and controlling gambling behaviors to ensure they remain safe and risk-free. Examples include setting time and spending limits, not using gambling as a means to make money or escape problems, understanding the odds, and being prepared to lose what you wager. Additionally, responsible gamblers do not borrow money to gamble, always gamble for fun, and never let gambling interfere with family, friends, or work.

  • What is the responsible gaming policy?

    A responsible gaming policy outlines a casino's commitment and strategies to promote safe and controlled gambling among its players. At Stay Casino, the responsible gaming policy is anchored in providing a safe gambling environment, enforcing fair gaming, ensuring the security of players' personal information, and providing help to problem gamblers. It also involves implementing tools and features that allow players to control their gambling habits, such as self-exclusion options, deposit limits, and time-out periods.

  • Is it possible to gamble responsibly?

    Yes, it's possible to gamble responsibly by ensuring gambling activities do not negatively impact your life or the lives of those around you. Responsible gambling involves setting and adhering to limits related to the time and money spent on gambling, understanding and accepting the risks involved, and ensuring that gambling is not utilized as a means of income or a way to recover from financial loss. It's also crucial to be aware of and utilize available tools and resources designed to help manage gambling activities.

  • What are the benefits of responsible gaming?

    Responsible gaming ensures that gambling activities remain a form of entertainment rather than becoming a source of stress or financial strain. It helps in preventing the development of problem gambling behaviors and ensures that players enjoy a safe gambling environment. Furthermore, it protects individuals and the community from the potential adverse effects of gambling, such as financial difficulties, relationship issues, and mental health problems. Ultimately, responsible gaming sustains the positive aspects of gambling while mitigating potential negatives.

  • What are the pillars of responsible gambling?

    The pillars of responsible gambling include protecting vulnerable gamblers, preventing underage gambling, safeguarding against criminal activities, ensuring information privacy, securing online payments, delivering a reliable playing environment, and promoting ethical and responsible marketing. Additionally, Stay Casino and other responsible platforms provide resources for recognizing and managing problem gambling and fostering a safe, inclusive, and secure gambling environment for all players. These foundational pillars are pivotal in maintaining integrity and safety in the gambling industry.